Frequently Asked Questions
Everything you need to know about enhancing your living space.
What are your standard shipping times for furniture?
Most in-stock items ship within 3-5 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on outdoor furniture?
Yes, all SUNJOY outdoor collections come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are the materials used in your products sustainably sourced?
We are committed to sustainability. Our wood products are FSC-certified, and we prioritize eco-friendly textiles and recycled metals across our latest collections.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation with a tracking link to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.